Microsoft this week introduced Outlook Customer Manager, a new cloud-based tool that aims to help its small businesses clients stay on top of their customer relationships.
The new service organizes everything from emails to meeting invitations, call logs, notes, tasks, files and other essential items.
It comes just four months after the launch the company’s Bookings tool, and it is free for customers already in the Office 365 Business Premium Plan.
Microsoft plans to bring the subscription to E3 and E5 subscribers as well.
“We launched Bookings earlier this year and are continuing to expand Office 365’s capabilities for our customers,” the company said in a statement provided to CRM Buyer by spokesperson Lenette Larson.
The tool automatically organizes important information from the Office 365 environment in a timeline next to the user’s in-box.
The tool helps keep track of the most important items of the day, so users get timely reminders. It lists deals by closing dates and deadlines, in order of priority, with listed amounts.
Small Biz and Startups
A feature designed especially for small businesses allows users to share information with other team members. If several members of a team are talking to the same customer, for example, a user can share that information across the system so that everyone is on the same page when making multiple contacts.
The tool is available for mobile use, but it’s being offered initially on the iOS platform only. It will roll out to other operating systems over next few months, the company said.
The Business Premium plan starts at US$12.50 per user, per month. Microsoft also is offering a mobile customer service app that is available initially for iOS, but it will become available for other mobile systems in the future.
Users can set up standard or first-release options for their organization or designate upgrade options for various individuals within an organization.
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SOURCE: CRM Buyer
David Jones is a freelance writer based in Essex County, New Jersey. He has written for Reuters, Bloomberg, Crain’s New York Business and The New York Times.
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